Support & Customer Service

Our Response to COVID-19:

You can continue to find us 24/7 online at nursemates.com and on our social channels to help with anything you need.

At Nurse Mates, we are preserving the integrity of our products, ensuring the safety of our staff, and continuing to support you - the core of our purpose.

We want you to know that there is no higher priority to us than the health and safety of our community and team. You can be confident that we have the people, inventory, plans and technology in place to continue serving you and getting you the products that are part of your daily routine.

Taking Steps to Ensure Safety:

We are closely monitoring all Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local updates to make informed as the situation evolves.

We've significantly increased precautionary measures to ensure the well-being of our employees and distribution centers so that you will continue to receive the products you depend on.

We know that this is a concerning time, our main focus is keeping you and our team feeling safe, healthy and supported.

We thank you for your continued trust and support,

The Nurse Mates Team

Contact Us

If you purchased your product from a retailer:

Please call 800-347-9339 or e-mail us at SofftCustomerService@HHBrown.com.

If you purchased your product from this website:

Please call 888-484-2120 or e-mail us at customercare@NurseMates.com.

Website Customer Service Hours:

Monday - Friday

Orders & Returns

Shipping Delays

The current increased demand on shipping carriers nationwide continues to impact package delivery schedules, resulting in order delays. Please know it may take longer than normal for you to receive your shipping confirmation email, and we are working to ship your order to you as soon as possible.

What is the status of my order?

Your order should ship within 1-2 business days. Orders placed over the weekend or holidays will ship the next business day. Transit time begins the day after leaving our facility.

Once your order ships, you will receive an email with tracking information.
The email will allow you to click on a link to the UPS website and track your order.
You may also check your order status on our Order Status page or from My Account.

Can I change or cancel my order?

Once an order has been placed, we strive to ship it as quickly as possible. Therefore we cannot make changes to an order once it has been placed.

What is your return/exchange policy?

Visit our Return Policy page for more information.

Payment Options

We accept the following:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay

We do not accept:

  • Cash
  • Personal Checks
  • Traveler's Cheques
  • CODs

How much does shipping cost?

At NurseMates.com, Standard UPS ground shipping is always free for orders totaling $60 or more unless website disclaimers state otherwise. Orders containing item(s) marked "Final Sale" will incur an $8 shipping charge.

View Estimated Delivery Time Map on UPS.com

Do you charge sales tax?

The applicable state and local taxes to be charged to your credit card for your online order will be calculated prior to order confirmation during the Checkout process. If you modify your shipping address after taxes have been calculated, your taxes will be adjusted accordingly.

Promotions & Specials

Promotional Code Usage

Promotions are special offers that we make to new and current customers. They may provide a discount on merchandise or a gift with purchase over a specific order value.

Before using any promotion, be sure to check our terms and conditions for specific guidelines and restrictions.

Rules Applied for All Promotional Codes

Limited one (1) time use per coupon / discount code per customer. Discounts will be applied if applicable once code is entered into our "Coupon / Promo Code" box at checkout. Online offers have no cash value and are not redeemable for cash. Not valid on previous purchases or when combined with any other promotional offer.

For Designated "Final Sale" Products

Final Sale. No Returns or Exchanges. Final sale promo does not apply to previous purchases. Coupon codes cannot be applied.